Can I pay for my purchases with points?

Yes. Points can be used to reduce the cost of your order. You can pay entirely with points or partially (for example, covering 20–30% of the order value with points and paying the remaining amount using any online payment method).

Do points have an expiry date?

Yes. Points are valid for 12 months from the date they are awarded. After this period, any unused points expire, so it’s important to redeem them before they run out.

Can I transfer my points to another account?

No. Points are linked to your account and cannot be transferred. Make sure to use them within your own account.

Can I earn points on promotional purchases?

Yes. Points are awarded on promotional orders. However, some promotions may have special terms (e.g., double-point events).

How can I check my points balance?

You can check your balance at any time by logging into your account at www.arkanaukprof.com.

Can I exchange points for something other than products?

Points can mainly be redeemed for Arkana products.

Can I cancel or return products purchased with points?

No. Products purchased using points are not eligible for return.

Do you run an aesthetic clinic or beauty salon in the UK?

Join the Arkana UK Professional Loyalty Programme!

Members enjoy high-value team training, exclusive product promotions, ongoing marketing support and invitations to industry conferences, seminars and free workshops focused on the future of cosmetology.

Why join our loyalty programme?

Our loyalty programme gives you access to premium benefits designed to support and scale your business:

Earn points with every order

For every £1 spent on our official store, you earn 1 point. Collect even more during special promotions or when you shop regularly.

Turn points into real savings

100 points = £1 to spend. You can use your points to pay for your entire order or cover part of the cost and save the rest for later.

Access exclusive editions & limited sets

Exchange your points for limited-edition products, exclusive skincare kits and special accessories available only to members.

Bonus point events

Earn double points on selected products during special campaigns.

How the programme works

Shop as usual

Place your orders on the Arkana UK Professional store. Every £1 spent automatically adds 1 point to your account.

Watch your points grow

Log into your account at any time to check your balance, track your rewards and see current point-based offers.

Redeem your rewards

Use your points to pay for your next order — either fully or partially — or exchange them for exclusive limited-edition products.

Frequently Asked Questions

Can I pay for my purchases with points?
Yes. Points can be used to reduce the cost of your order. You can pay entirely with points or partially (for example, covering 20–30% of the order value with points and paying the remaining amount using any online payment method).
Do points have an expiry date?
Yes. Points are valid for 12 months from the date they are awarded. After this period, any unused points expire, so it’s important to redeem them before they run out.
Can I transfer my points to another account?
No. Points are linked to your account and cannot be transferred. Make sure to use them within your own account.
Can I earn points on promotional purchases?
Yes. Points are awarded on promotional orders. However, some promotions may have special terms (e.g., double-point events).
How can I check my points balance?
You can check your balance at any time by logging into your account at www.arkanaukprof.com.
Can I exchange points for something other than products?
Points can mainly be redeemed for Arkana products.
Can I cancel or return products purchased with points?
No. Products purchased using points are not eligible for return.

Start earning rewards with every order!

Join the Arkana UK Professional Loyalty Programme

Create your free account today and unlock access to points, member-only offers and exclusive professional benefits.
It takes just a moment to join — and your rewards start immediately.

Create account now

If you already have an account, log in and start earning points.