Welcome to Arkana Professional!

Delivery, Returns & Payment

Return Exceptions

Items cannot be returned.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. The products sold on this website cannot be refunded or returned due to hygiene reasons.


No exchanges will be allowed once purchase has been made.

Payment Policy

Accepted Methods of Payment:
Credit Card (Visa, Master Card, Maestro, JCB,)

All orders must be paid for Immediately. Orders not paid Immediately will be automatically cancelled.

We require a minimum order of £100 with every professional order.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy


All orders are shipped within 48 Hours Monday – Friday 8am – 5pm.


We use the following carriers to deliver our orders:

Courier (Delivery time 2 working days)
Royal Mail (Delivery time 2-5 working days)

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.

Shipping Prices


Orders below £100: £10

Orders from £100-£180: £8

Orders over £180 are FREE

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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